Terms of service

Oneness Wear – Terms of Service

Effective Date: 30 March 2025

Welcome to Oneness Wear! By accessing or using our website (www.onenesswear.com.au), you agree to comply with and be bound by these Terms of Service. Please read them carefully.

1. General Information

Business Name: Oneness Wear
Website: www.onenesswear.com.au
Customer Support: contact@onenesswear.com.au

2. Eligibility & Account Registration

  • You must be 18 years or older or have parental consent to use this website.
  • You agree to provide accurate, complete, and up-to-date account information.
  • You are responsible for maintaining the confidentiality of your account credentials.

We reserve the right to terminate accounts that violate these terms.

3. Product Information & Pricing

  • Product Descriptions: We strive for accuracy but do not guarantee that all descriptions or images are 100% error-free.
  • Pricing: Prices are listed in AUD ($) and include GST unless otherwise stated.
  • Discounts & Promotions: Oneness Wear reserves the right to modify or cancel promotions at any time.

Note: We are not liable for any price discrepancies due to human errors or technical issues.

4. Orders, Payments & Checkout

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, AMEX)
  • PayPal
  • Afterpay (Buy Now, Pay Later)
  • Apple Pay / Google Pay

Order Confirmation:
Once you place an order, you will receive an email confirmation. This does not guarantee order acceptance.

Order Cancellation:
We reserve the right to cancel any order due to suspected fraud, pricing errors, or stock unavailability.
Customers may request cancellation within 1 hour of purchase: contact@onenesswear.com.au

5. Shipping & Delivery

  • Processing Time: Orders are typically processed within 1–3 business days.
  • Estimated Shipping Time:
    • Standard Shipping (Australia): 3–7 business days
    • Express Shipping (Australia): 1–3 business days
    • International Shipping: Varies by location
  • ✅ Tracking numbers are provided via email.
  • ❌ Oneness Wear is not responsible for lost or stolen packages after they have been delivered.

For full details, see our Shipping Policy.

6. Returns & Refunds

  • 30-Day Return Policy: Items must be unused, unwashed, and in original condition.
  • Refunds are processed 5–10 business days after the return is received.
  • Customer covers return shipping costs (unless the item is faulty).

For full details, see our Refund & Return Policy.

7. Exchanges (Size, Colour, Defective Items)

  • Size & Colour Changes: Exchange requests must be made within 30 days.
  • Defective or Incorrect Items: Contact contact@onenesswear.com.au within 7 days.

For more details, visit our Returns & Exchanges Policy.

8. Intellectual Property Rights

All content, logos, and designs on this website are the property of Oneness Wear. You may not copy, reproduce, or use our content for commercial purposes without permission.

9. Limitation of Liability

Oneness Wear is NOT responsible for:

  • Any injuries or damages resulting from the misuse of our activewear products.
  • Any delays, losses, or errors caused by third-party shipping providers.
  • Any indirect or consequential damages related to website downtime, hacking, or other security breaches.

Our total liability will not exceed the purchase price of your order.

10. User Conduct & Prohibited Activities

  • Use our website for fraudulent, illegal, or harmful activities.
  • Attempt to hack, scrape, or reverse-engineer our website.
  • Impersonate any Oneness Wear staff or customer.

11. Privacy & Data Protection

We respect your privacy and comply with the Australian Privacy Act. We collect and store data only to process orders and improve customer experience. Payment information is securely encrypted via Shopify’s payment system.

For full details, see our Privacy Policy.

12. Governing Law (Australian Consumer Law Compliance)

These Terms are governed by Australian law and the Australian Consumer Law (ACL). You have rights under ACL that cannot be excluded by these terms.

For disputes, customers can contact the ACCC (Australian Competition & Consumer Commission).

13. Changes to Terms of Service

Oneness Wear reserves the right to update these Terms of Service at any time. Continued use of our website means you accept any updates.

14. Contact Information

Oneness Wear Customer Support
📧 contact@onenesswear.com.au
🌐 www.onenesswear.com.au